If your order has not arrived you can do the following:
(1) Check the shipping times below and calculate when your order should arrive.
Please note business days are Monday to Friday.
Delivered within 3 business days of being dispatched
Republic of Ireland:
Untracked: Delivered within 10-12 business days of being dispatched
Tracked: Delivered within 5-7 business days of being dispatched
Rest of Europe:
Untracked: Delivered within 12-15 business days of being dispatched
Tracked: Delivered within 7-10 business days of being dispatched
Delivered within 3-7 business days of being dispatched
Rest of America:
Standard: Delivered within 7-21 business days of being dispatched
Expedited: Delivered within 6-10 business days of being dispatched
Rest of the World:
Delivered within 20 business days of being dispatched
(2) Check our shipping information pages for the latest updates regarding possible delays:
- See here for further assistance.
(3) If more days have passed then you can:
- Check with your neighbours.
- Go to your local post office/depot as if it was undelivered they will be holding your parcel. Your courier may have forgotten to leave a missed delivery card.
- Call your courier company to organise a re-delivery or to solve any issues. Unfortunately, we cannot do this on your behalf as the parcel is yours.
- Check the address on the order as you may have inputted the wrong address. If your address was incorrect then your parcel may be returned to us after delivery fails at which point we can refund you for the cost of the items you have ordered.
If you have tried all of the above and still need assistance you can submit a ticket and explain your circumstances to our support team to see if we can help you further. Please do not contact us before trying all of the above as in that case we would have to ask you to follow the same steps before we can assist.