Shipping & Order Support

Refunds & Returns

• How can I contact you?
• I've received a faulty product
• I've made a duplicate order
• Can I exchange / return my physical order?

Shipping

• Why is my order taking longer than specified?
• My order has been dispatched but not arrived
• My order tracking is not working / updating
• Where is my order or has it been dispatched?
• I entered the wrong delivery / shipping address
• Can I have my parcel redirected to a different address?

See all 8 articles

Orders & Payments

• How can I pay for my order?
• Can I change or cancel my order?
• Why is my payment failing?
• How can I buy one of your products?
• How can I access my old B_ND order?
• I have not received my confirmation email