SHREDDY APP SUPPORT
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FAQ
Our Black Friday Pledge:
At SHREDDY, we will never create products specifically for Black Friday sales or any other discount opportunity. And, whilst this Black Friday we will be discounting our products by 30%, we do not order additional stock strictly for discounting purposes. Black Friday is a needed time for businesses to clear out excess product by finding good homes at lower prices, but we'd like to encourage consumers to be mindful of their consumption, especially when faced with hyper-discounting. In line with our ethos, where needed, we regularly donate any sample or excess products to a variety of sporting and mobility charities in order to avert them from ever going to landfill. Any sales and promotions we do offer will never impact the cost we pay our suppliers for the product or the wages of our workers.
App Subscription Renewal: "If you have subscribed to our app at any discounted rate in the past, and it’s up for renewal, it will renew at the same discounted price you signed up at."
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💳 Orders & Payments
- How can I access my old B_ND order?
- How can I buy one of your products?
- Why is my payment failing?
- I have not received my confirmation email
- Can I change or cancel my order?
- How can I pay for my order?
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✈️ Shipping
- Shipping options & costs
- How can I track my order delivery?
- Can I have my parcel redirected to a different address?
- I entered the wrong delivery / shipping address
- Where is my order or has it been dispatched?
- My order tracking is not working / updating
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🏋️♀️ Fitness Products
- Why is my product colour different to what I saw online?
- How can I clean my resistance band?
- Is there a discount if I order multiple products?
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🔄 Refunds & Returns
- Can I exchange / return my physical order?
- I've made a duplicate order
- I've received a faulty product
- How can I contact you?
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📱🔒 App - Accounts & Subscriptions
- How can I subscribe and which payment methods do you accept?
- Is there a free trial period?
- Do you offer refunds/returns?
- How do I cancel my subscription?
- How do I change my subscription type?
- Do you offer a discount for students?
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📱🙋 App - Help & Support
- How do I reset my password?
- Why have I lost my account progress?
- Why can I not log into my account?
- What can I do if the app is not working as expected?
- How do I report a potential bug in the app?
- How can I let you know of an idea I have for the app?
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📱🏃♀️ App - Workouts & Fitness
- How does the fitness part of the app work?
- Are SHREDDY workouts suitable for me?
- Can I access my workouts offline?
- What equipment will I need to follow the workouts?
- How can I switch to another workout programme?
- How can I purchase the products used in the exercise videos?
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📱🍏 App - Nutrition & Lifestyle
- How does the nutrition part of the app work?
- Are SHREDDY meals suitable for me?
- How is my personalised meal plan generated?
- Anything else I should now about the meal plans on SHREDDY?
- How can I edit my profile?
- Can I access my meal plans offline?
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📱👭 App - Club
- What's the SHREDDY Club and how can I join?
- What are the SHREDDY Club rules?
- How do I report another user?
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🍏 Nutrition Products
- Are your nutrition products vegan friendly?
- Are your nutrition products gluten-free and celiac safe?
- Are your nutrition products nut-free?
- How can I dispose of the biodegradable packaging?
- Do your nutrition products come with a scoop? is it biodegradable?
- Why are some letters on the packaging hard to read?
Still have questions?
We're happy to help with whatever questions you have! You can submit customer support ticket here.