SHREDDY SUPPORT CENTER
FAQ
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📱🔒 App - Accounts & Subscriptions
- How do I cancel my subscription?
- How can I subscribe and which payment methods do you accept?
- Is there a free trial period?
- Do you offer refunds/returns?
- How do I change my subscription type?
- Do you offer a discount for students?
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📱🙋 App - Help & Support
- What can I do if the app is not working as expected?
- Why have I lost my account progress?
- Why can I not log into my account?
- How do I reset my password?
- How do I report a potential bug in the app?
- How can I let you know of an idea I have for the app?
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📱🏃♀️ App - Workouts & Fitness
- How does the fitness part of the app work?
- Are SHREDDY workouts suitable for me?
- Can I access my workouts offline?
- What equipment will I need to follow the workouts?
- How can I switch to another workout programme?
- How can I purchase the products used in the exercise videos?
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📱🍏 App - Nutrition & Lifestyle
- How does the nutrition part of the app work?
- Are SHREDDY meals suitable for me?
- How is my personalised meal plan generated?
- Anything else I should know about the meal plans on SHREDDY?
- How can I edit my profile?
- Can I access my meal plans offline?
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📱👭 App - Club
- What's the SHREDDY Club and how can I join?
- What are the SHREDDY Club rules?
- How do I report another user?
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💳 Orders & Payments
- I have not received my confirmation email
- How can I access my old B_ND order?
- How can I buy one of your products?
- Why is my payment failing?
- Can I change or cancel my order?
- How can I pay for my order?
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✈️ Shipping
- European Orders Update
- Shipping options & costs
- How can I track my order delivery?
- Can I have my parcel redirected to a different address?
- I entered the wrong delivery / shipping address
- Where is my order or has it been dispatched?
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🏋️♀️ Fitness Products
- Why is my product colour different to what I saw online?
- How can I clean my resistance band?
- Is there a discount if I order multiple products?
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🍏 Supplements
- Are your supplements vegan?
- Are your supplements gluten free?
- Are your supplements nut free?
- Are your supplements Kosher?
- Are your supplements suitable for those with a pea intolerance?
- Can I use your supplements whilst pregnant or breastfeeding?
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🔄 Refunds & Returns
- Can I exchange / return my physical order?
- I've made a duplicate order
- I've received a faulty product
- How can I contact you?